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Water Billing

Department Overview


Methods of Payment:  Bank Draft, Personal Checks, Cash, Credit Card


Drive-thru window, night deposit drop box, in-person, automatic draft, and on-line payments are available for customer use.


New Accounts:  Must be at least 18 years of age.

Must apply in person at office and have a legal picture ID such as a Driver’s License. Be prepared to pay security deposit. One day’s notice required for all water turn ons.


Water/Sewer Bills:  10% penalty assessed to all bills if not paid within 14 days. Cut off date printed on all bills with a previous balance.


Fees will be charged for NSF/closed account checks, broken locks, meter tampering, cut-offs for non-payment, and damages to water meter or electronic devices connected with automated meter reading system.


Taps:  Anyone needing a water, sewer, or fire tap must first make an application and receive approval before the tap/taps can be bought and information forwarded to the Service Department for installation. 


Leak Adjustments:  A maximum of two adjustments may be given for a leak.  Only the sewer charge is adjusted and customer must present proof tht leak has been repaired before the adjustment.


Garbage Pickup:  New customers within the city will arrange for their garbage pickup at the time they apply for water service.  Any future changes must be done directly through the Solid Waste Department.




New Service Application 

Bank Draft Application

Contact Info

Cathy Sims, Director

City Hall - 601 Broad Street
PO Box 1711
Rome, GA  30162-1711

Ph: 706-236-4440
Fax: 706-236-4438

Hours Open to Public
Monday - Friday
8:30 AM - 4:30 PM