The Information Technology (IT) Department provides internal support services to all City departments and operates under general guidance of the Assistant City Manager. The IT staff consists of
1 Director, 1 System Administrator, and 1 Technology Support Specialist. Access to the City LAN is available 24 hours a day, 7 days a week and the Technology Help Desk is actively staffed Monday thru Friday from 7:00AM to 5:00PM.
It is the mission of the Information Technology Department to manage the City’s information systems in an effective and efficient manner; to provide service and support to all City departments, assisting users in the most effective utilization of information and technology; to ensure that information and technology resources are accessible and usable by maintaining system uptime and availability; and to ensure the integrity of applications and data by maintaining strong security and system continuity procedures.
Provide quality service and support for 400 users, 300 personal computers, 67 notebook/tablet PCs, 90 printers, 24 servers, and numerous commercial software systems
Administer city-wide Technology Help Desk. Respond to approximately 2,000 service requests during the year. Complete all urgent service requests within four hours, complete all high priority requests within one working day, and all normal priority requests within three working days
Conduct or procure training for Microsoft Windows & Office products including Word, Excel, PowerPoint, and Access
Conduct or procure training for other software applications and systems as requested
Maintain a standard four year maintenance replacement program for all computer and printer equipment
Maintain city-wide information technology policy. Lead IT Committee in strategy development while mentoring department-level technology specialists in day-to-day operations
Review technology item purchases and participate on RFP development and evaluation
Administer local area network, telecommunication networks and Wireless Rome