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City of Rome Information Technology

Overview

 

The Information Technology (IT) Department provides internal support services to all City departments and operates under general guidance of the Assistant City Manager. The IT staff consists of
1 Director, 1 System Administrator, and 1 Technology Support Specialist. Access to the City LAN is available 24 hours a day, 7 days a week and the Technology Help Desk is actively staffed Monday thru Friday from 7:00AM to 5:00PM.

 

Mission

 

It is the mission of the Information Technology Department to manage the City’s information systems in an effective and efficient manner; to provide service and support to all City departments, assisting users in the most effective utilization of information and technology; to ensure that information and technology resources are accessible and usable by maintaining system uptime and availability; and to ensure the integrity of applications and data by maintaining strong security and system continuity procedures.

 

Operational Responsibilities

 

Provide quality service and support for 400 users, 300 personal computers, 67 notebook/tablet PCs, 90 printers, 24 servers, and numerous commercial software systems

 

Administer city-wide Technology Help Desk. Respond to approximately 2,000 service requests during the year. Complete all urgent service requests within four hours, complete all high priority requests within one working day, and all normal priority requests within three working days

 

Conduct or procure training for Microsoft Windows & Office products including Word, Excel, PowerPoint, and Access

 

Conduct or procure training for other software applications and systems as requested

 

Maintain a standard four year maintenance replacement program for all computer and printer equipment

 

Maintain city-wide information technology policy. Lead IT Committee in strategy development while mentoring department-level technology specialists in day-to-day operations

 

Review technology item purchases and participate on RFP development and evaluation

 

Administer local area network, telecommunication networks and Wireless Rome

Contact Info

Johnny Bunch,
Director
itd@romega.us

 

Steve Burkhalter
System Administrator 

 

Matthew Stone
Technology Support Specalist 

 

City Hall
601 Broad Street
PO Box 1433
Rome, GA 30162-1433

 

Ph: 706-236-4445
 

Hours
Monday - Friday
7:00 AM - 5:00 PM